Returns and refunds

14 days to notify us, then 14 days to send the goods

For standard goods, notify us within 14 calendar days after you or your nominated recipient receives them. For one order delivered in separate parts, the period normally starts when the last item is received. If the final day falls on a non-working day, the applicable legal extension applies.

After notifying us, send or hand over the goods without undue delay and no later than 14 days after your notification. The deadline is met when you send the goods before it expires. You do not have to wait for a return authorisation.

How to notify us

Use the “Withdraw from a contract” function on this website, email an unambiguous statement to supkkurk@gmail.com, or send the model withdrawal form to the postal address below. The model form is optional. Identify yourself and the purchase so that we can handle it; you do not need to give a reason.

The online function provides a review step and a separate confirmation action. We register the statement with its receipt date and time and provide a downloadable acknowledgement; an email acknowledgement is sent to the address you provide.

Withdraw from a contract

Where to return goods

Return address: MB “Supk Kurk”, Sodybos g. 26, Šepečių k., Paberžės sen., Vilniaus r., LT-14272, Lithuania. Email: supkkurk@gmail.com.

Pack the goods safely and retain proof of dispatch. Original packaging is helpful where available but is not an absolute condition for exercising withdrawal. Contact us if you need practical transport instructions; this does not make withdrawal conditional on our approval.

Who pays return shipping

For a change-of-mind return of conforming goods, you pay the direct return transport cost. We pay the costs required by law for faulty, damaged or incorrectly supplied goods. A tracked service is recommended but is not a compulsory legal condition.

If an offered item cannot normally be returned by post, we must give you the return cost or a reasonable estimate before purchase. Ask us about the transport of a bulky item if the quotation has not yet been provided; this information must be settled before accepting that purchase.

Refund deadline and original delivery

We refund payments without undue delay and no later than 14 days after receiving your withdrawal statement. Unless we offered to collect the goods, we may withhold reimbursement until we receive the goods or evidence that they were sent back, whichever occurs first. Inspection does not create a new 14-day refund period.

For withdrawal from the whole order, we also refund the cost of the least expensive standard outbound delivery we offered. Extra charges for a more expensive delivery option chosen by you are not reimbursed. For a partial return, delivery-cost reimbursement is assessed under the applicable law and the part of the delivery service retained.

We use the original payment method unless you expressly agree otherwise without incurring a fee. We do not require you to accept a voucher instead of a monetary refund.

Inspection and diminished value

You may handle goods as needed to establish their nature, characteristics and function, as in a shop. Handling beyond that may cause a legally justified deduction for diminished value; it does not automatically remove the right to withdraw.

Natural variations consistent with the product description are not automatically defects. Your rights remain intact if the item is not as described, faulty or unsafe.

Personalised goods and exceptions

A legal withdrawal exception may apply to goods genuinely made to your individual specifications or clearly personalised; we identify this before purchase. Simply choosing a standard catalogue colour or size, or producing a standard item after an order is placed, does not automatically create this exception.

We do not treat every sheepskin, chair pad or pet bed as an excluded hygiene item. Any statutory exception is applied only when its actual legal conditions are met. Exceptions do not remove rights for faulty or misdescribed goods.

Exchanges

We also accept exchanges of non-defective goods, for example for another colour or size. Notify us of the requested exchange at supkkurk@gmail.com within the 14-calendar-day period described above so we can check availability of the requested item. Exchanges do not restrict your right to withdraw or your rights for faulty goods.

Faulty goods and complaints

Tell us about a fault at supkkurk@gmail.com and describe the remedy you seek. The purchase terms explain the legal guarantee, free remedies, applicable repair extension and VVTAT dispute route. The 14-day change-of-mind deadline does not replace the legal guarantee for faulty goods.

We examine written complaints free of charge and give a reasoned written response within 14 calendar days. We do not make statutory remedies conditional on reporting a transport defect within an arbitrary 24-hour period.

Model withdrawal form

Complete and send this form only if you wish to withdraw from the contract. Using this model is optional.

Seller and data controller

MB „Supk Kurk“ · Company code: 306493115

Sodybos g. 26, Šepečių k., Paberžės sen., Vilniaus r., LT-14272, Lietuva

supkkurk@gmail.com

VVTAT · VDAI